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Database Access Help: Troubleshooting Tips

Troubleshooting off-campus access to library databases

Having trouble accessing a database? Try the following:

  • you must be a current UHMC student, faculty or staff to access UHMC Library resources off campus
  • call the library to check your account status and campus affiliation:  984-3233
  • make sure you are entering your UH username and password correctly (it is case sensitive)
  • always access databases and Voyager directly from the UHMC Library website or research guide links
  • bookmarked links or shortcuts will not work off campus
  • fines/fees of over $10 will block your access, check your account here
  • reboot your computer—do a cold reboot, by actually turning off your computer
  • security software could be blocking the website, lower your security level
  • add the hawaii.edu domain to your browser's trusted sites
  • try a different browser, for example, if you are using Internet Explorer, try Firefox
  • you must have enabled: cookies, Javascript 
  • ask a librarian for help