Database Access Help: Troubleshooting Tips
Troubleshooting off-campus access to library databases
Having trouble accessing a database? Try the following:
- you must be a current UHMC student, faculty or staff to access UHMC Library resources off campus
- call the library to check your account status and campus affiliation: 984-3233
- make sure you are entering your UH username and password correctly (it is case sensitive)
- always access databases and Voyager directly from the UHMC Library website or research guide links
- bookmarked links or shortcuts will not work off campus
- fines/fees of over $10 will block your access, check your account here
- reboot your computer—do a cold reboot, by actually turning off your computer
- security software could be blocking the website, lower your security level
- add the hawaii.edu domain to your browser's trusted sites
- try a different browser, for example, if you are using Internet Explorer, try Firefox
- you must have enabled: cookies, Javascript
- ask a librarian for help