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A guide for those in the Hospitality and Tourism program.
Offers the largest collection of popular full-text magazines, reference books and other highly-regarded sources from the world's leading publishers. Covering virtually every general interest subject area, it also includes an extensive collection of photos, maps and flags.
This dictionary is a handy reference covering everyday terms used within the tourism, travel, leisure and airline sectors.It is a useful introduction for those new to studying or working in tourism and related industries.
The Spirit to Serve: Marriott's Way
Call Number: TX911.3.M27 M335 1997
Publication Date: 2015-06-04
From the founder of Marriott Hotels comes 12 lessons for any business manager.
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. This updated version of the classic text will help walk you through their approach.